Delivery Methods

  1. Delivery methods

When purchasing tickets on www.eventim.hu, we charge a maximum gross fee of HUF 400 + a maximum service fee of 3.5% per ticket and a and, for pre-printed tickets, a delivery charge depending on the delivery method.

The method by the Service Fee is calculated will be illustrated by the following example:

Calculating the Service Fee:

Example 1.

For the purchase of 2 tickets of 10 000 HUF each, with a full service charge:

Service Fee

  • 2 x 400 HUF gross, plus
  • 3.5% of the ticket price, i.e. 2 x HUF 350. 3.3 % of the price of the tickets plus the price of the tickets plus 3.5 % of the price of the tickets = HUF 3.5 = HUF 700 gross

i.e. a total of HUF 1500 gross, which will be shown as a separate line in the basket summary after the tickets have been added to the basket at each step of the ticket purchase.

By virtue of an agreement with the Organiser, the Service Fee charged for certain events may be more favourable, as follows:

Discounted Service fee Calculation

Example 1:

For the purchase of 2 tickets of 10 000 HUF each, only a gross Service Fee of 400 HUF per ticket will be charged.

In this case, the Service Fee is 2 x 400 HUF gross, i.e. 800 HUF gross in total, which will be shown on a separate line in the basket summary after the tickets have been added to the basket at each step of the ticket purchase.

Example 2

For the purchase of 2 tickets of 10 000 HUF each, only a Service Fee of 3.5% of the ticket price will be charged per ticket.

The Service Fee is 3.5% of the gross price of the tickets, i.e. 2 x 350 HUF gross, i.e. 700 HUF gross in total, and will be shown on a separate line in the basket summary after the tickets have been added to the basket at each step of the ticket purchase.

Example 3.

In some cases, no Service fee will be added to the gross ticket price.

The Service Fee covers the following services provided for ticket distribution, including:

  • The flat-rate costs of operating and developing the Website;
  • Costs for the administration and upkeep of the Website;
  • the costs of maintaining and administering the Website, - the costs of updating general information on the Website;
  • the costs of maintaining and updating the Website's content, - the costs of maintaining the Website's up-to-date information service
  • Cost of specific development required for certain delivery/receipt methods (e.g. TicketDirect, E-Ticket);
  • Costs of online payment;
  • Costs of payment and administration of possible refunds in the event of cancellation of an event/;
  • Cost of on-site admission service and related data provision;
  • Costs of on-site set-up, on the day of the event, on-site problem management;
  • Costs of assistance in the event of lost tickets, purchases without registration, stolen tickets, etc.

Home delivery for pre-printed tickets

For Ticket Direct and E-tickets, there is no home delivery or associated delivery fee.

Please note the following for pre-printed tickets.

We would like to point out that in the case of events at foreign venues, the foreign partner may charge an additional handling fee.

Tickets purchased on this site can currently be delivered to the customer in the following ways (depending on the event):

Tickets purchased on the site can currently be delivered to the customer in the following ways (depending on the event):

Courier service: for pre-printed tickets

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Delivery is carried out by the GLS courier service on working days between 8 am and 5 pm. Before the parcel is dispatched, you will receive a letter in your inbox with your parcel number and a link to check its status. The courier will call you in the early hours of the morning on the day of delivery if you have any questions, so please be sure to include a phone number where the courier can reach you when you place your order. In the event of an unsuccessful delivery, the courier will leave a vignette on the spot. You can request a re-delivery of your parcel within five days by contacting the courier service (tel. 06-1-802-0265).

Delivery fee:

Domestically: For orders of any value, gross HUF 1990 - 4400

Abroad: For orders of any value, fixed gross amount of HUF 19900

TicketDirect:

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For TicketDirect tickets, you can download your tickets to your phone or simply print them out at home - use your own printer and save on delivery costs! TicketDirect allows you to browse events online, order, pay and even print your original tickets instantly.

TicketDirect delivery fee: free of charge

How does the TicketDirekt service work?

TicketDirekt tickets are available online at www.eventim.hu for certain events. Once you have selected your tickets in the usual way, you can choose TicketDirekt delivery if this option is offered to you on the site. TicketDirekt tickets can only be ordered by Visa/Mastercard payment. Once you have successfully paid for your tickets, you will get the confirmation together with the ticket, which you can use to download your tickets to your phone or print them out in PDF format. In your "User Account" you can access and print your previously purchased tickets at any time. It is therefore particularly important that you do not give anyone access to your purchased tickets. If several people try to enter the event with the same code, only the first person to arrive will be admitted.

To use TicketDirekt tickets, the following technical conditions must be met:

You must have Acrobat Reader 5.0 or later.

The ticket must be printed in A4 size.

The print quality setting cannot be "draft".

Tickets printed on an inkjet printer must avoid barcode blurring.

Printing may be in both colour and black and white.

How secure is a TicketDirekt ticket?

Exactly the same as a normal ticket. TicketDirekt tickets are also individually scanned by the access control system. This ticket also entitles one person to a single entry to the event venue. It is therefore particularly important to keep your ticket or its availability secure. The purchaser of the ticket is responsible for ensuring that no copies of the ticket are made.

What should I do if my ticket has been stolen or printing was not possible?

If your tickets have not been generated by the system (this can happen if the server connection is lost during a transaction) please contact us at info@eventim.hu.

E-ticket service:

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E-ticket service delivery fee: free of charge

How does the E-Ticket service work?

The E-Ticket pick-up option is available for certain events on www.eventim.hu. E-Tickets do not require printing.

Once you have added your tickets to your basket and purchased them using the E-Ticket service ( payment is only possible with Visa/Mastercard, for the exact steps of the purchase process please see https://www.eventim.hu/hu/segitseg/ ) you will be taken to a purchase approval page. You can access your e-tickets by clicking on the "Order details" button. Please download and save your E-Ticket(s) to your smartphone to avoid any data connection problems on site.

Ticket Direct and E-Ticket conditions

IMPORTANT: You can only download your tickets one at a time, so if you have purchased multiple tickets, please ensure that all tickets are downloaded. You will be able to enter the event by presenting your tickets (QR codes) at the venue. You can also print the pdf files containing the QR code if you wish. In this case, please make sure that the QR code is legible.

If you have internet access on your smartphone, you can access your tickets at any time after logging into your Eventim account by clicking on "Your electronic tickets". In this case, you can also present the tickets with QR code(s) directly from your smartphone when entering the venue. The user account menu can be found directly on www.eventim.hu by clicking on the people icon in the top right-hand corner of the menu bar, or by clicking on the "My Tickets menu" button at the bottom of the purchase confirmation email.

IMPORTANT:

An internet connection is required to access the user account. You can access your account using the email address you used during the purchase process and the password generated by the system/your password. In all cases, please ensure that you arrive at the venue with your tickets in hand, i.e. downloaded to your phone, printed or with secure access to your account.

If you have any problems, please contact us on weekdays at info@eventim.hu

How does access work?

At the event for which you have purchased a TicketDirect or E-Ticket, there will be at least one access point where such tickets will be checked by a manual scanner or an automated access system, possibly with a fixed access gate. They can be used both in printed form and presented by telephone.